Henan Telecom set-top box fault summary and solution
No. Symptom Cause Solution 1 Live Caston 1. The frequency of the field delivered by the live broadcast server is inconsistent with that of our company's set-top box 1. The frequency of the receiving field is changed to self-adaptation, and the RP0101 (201604051428) version is resolved on April 5th. 2. Network Environment Issues 2, check the network environment, use the set-top box speed, wireless replacement for the cable
3. The source of the program, when you look back, it is still stuck 3, give feedback to the maintenance staff to coordinate and solve
2 Automatic restart of the CPU The default operating frequency is high. Frequent user operation of the set-top box will restart. Optimize the CPU usage algorithm to reduce the CPU's default operating frequency. On July 26th, update the 1.00.06 version. Resolve 3 After power-on again, the boot wizard interface starts. Not completed normally, directly through the settings to enter the first page to watch the program to the maintenance staff feedback set-top box boot setup wizard, follow the wizard process to implement the operation 4 After the restart, suggesting that the ITV account does not exist boot wizard to select the platform error, does not restart after the change save set-top box settings interface -> Advanced Settings -> Password 6321, Select the correct platform for business certification -> Click OK -> Reboot STB 5 Docking Problem with old-fashioned TV Black-and-white screen The program source has a higher resolution, and some TV system types cannot meet the playback requirements. Adjust the TV AV system, TV Setup -> Advanced Settings -> System Selection Auto Mode or (AUTO, NTSC Mode), 6 Startup of the set top box fails to complete the network problem or start the launcher failure Check the network environment of the set top box connection; reset the set top box to factory settings Smart TV/Box Information Can pay attention TV News can sofa Butler (http: //), the country's most influential TV box and smart TV website, providing information aspects of the TV box, smart TV, smart TV software, communication, answering.
No. Symptom Cause Solution 1 Live Caston 1. The frequency of the field delivered by the live broadcast server is inconsistent with that of our company's set-top box 1. The frequency of the receiving field is changed to self-adaptation, and the RP0101 (201604051428) version is resolved on April 5th. 2. Network Environment Issues 2, check the network environment, use the set-top box speed, wireless replacement for the cable
3. The source of the program, when you look back, it is still stuck 3, give feedback to the maintenance staff to coordinate and solve
2 Automatic restart of the CPU The default operating frequency is high. Frequent user operation of the set-top box will restart. Optimize the CPU usage algorithm to reduce the CPU's default operating frequency. On July 26th, update the 1.00.06 version. Resolve 3 After power-on again, the boot wizard interface starts. Not completed normally, directly through the settings to enter the first page to watch the program to the maintenance staff feedback set-top box boot setup wizard, follow the wizard process to implement the operation 4 After the restart, suggesting that the ITV account does not exist boot wizard to select the platform error, does not restart after the change save set-top box settings interface -> Advanced Settings -> Password 6321, Select the correct platform for business certification -> Click OK -> Reboot STB 5 Docking Problem with old-fashioned TV Black-and-white screen The program source has a higher resolution, and some TV system types cannot meet the playback requirements. Adjust the TV AV system, TV Setup -> Advanced Settings -> System Selection Auto Mode or (AUTO, NTSC Mode), 6 Startup of the set top box fails to complete the network problem or start the launcher failure Check the network environment of the set top box connection; reset the set top box to factory settings Smart TV/Box Information Can pay attention TV News can sofa Butler (http: //), the country's most influential TV box and smart TV website, providing information aspects of the TV box, smart TV, smart TV software, communication, answering.
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